Shopify Search Not Working? Causes, Fixes & Smart Solutions
Site search is one of the most important features of any eCommerce store like Shopify.
If you have issues in your Shopify search, it could mean lost revenue since your site search
is the key to product discovery. If the default Shopify search is not working, you can find out
common reasons as listed below. ex. the desktop will be fine but sometimes issues on mobile.
Expertrec Smart Search Bar is one of the easy ways to get rid of these issues.
Fix Shopify Search Issues Instantly
Improve product discovery, fix mobile search issues, handle typos,
and boost conversions with Expertrec Smart Search Bar.
Table of Contents
- Fix your shopify search not working issue
- Expertrec Smart Search Bar
- Prominent features of the plugin
- Pricing & Trial Details
- Common Shopify Site Search Problems & Solutions
- FAQs
- Conclusion
Fix your shopify search not working issue
Icon’s Issue
On mobile devices, the search bar is hidden and will be shown with the click of magnifying glass icon.
If Icons are not loaded correctly then the search bar will be always hidden. Loading via CDN is an easy way to fix this.
Theme specific Issues
Popular themes like Venture or Debut come with a search bar that is hidden in mobile devices and will open with the click
of magnifying glass icon. Sometimes search bar will be placed under the navigation drawer which is directly not visible.
When themes are upgraded or changed manually issues related to the search bar are prominent. In such cases taking a backup
of the existing theme is recommended and then an upgrade should be done.
Checking for plugin incompatibilities
In most cases, there could be another plugin that conflicts with your website search function.
Try uninstalling plugins one by one and checking if your site search function works properly.
The usual culprits are security and SEO plugins.
Clear Site Cache
If you are using any speed plugin for increasing the speed of your Shopify site, try clearing the cache and then check your search function.
Checking without clearing the cache can show older products and not the recently updated ones.
Other Issues
The default search of Shopify is limited to handling user queries.
“Search as you type” is not that tolerant. ex. NLP queries return no results.
Expertrec Smart Search Bar ($9 per month for Unlimited Queries)
Expertrec Smart Search Bar App is a sophisticated site search solution.
It helps users to find relevant resources like products, pages, articles, and collections in your store.
- Install Expertrec’s Shopify search extension from here.
- Once you install the extension, you will be directed to your control panel where you get full control of search results, look-n-feel, etc.
- This method also adds voice search as well to your Shopify store. This voice search works on chrome browsers only as of now.
- This will add Expertrec’s search bar to your Shopify store.
Upgrade Your Shopify Search Experience
Replace default Shopify search with a fast, typo-proof, mobile-friendly search engine.
Prominent features of the plugin
- No issues related to themes
- Compatible with other plugins
- Sticky widget
- No caching issues
- Full Set of tools to control search results- Synonyms, Category/Product boosting, Smart 404 handing, Look-n-Feel, Merchandising, Personalization, etc.
- Free for lifetime
- For non-development stores with less than 100 products
- For development stores with less than 10,000 products
Pricing & Trial Details
| Store Type | Product Limit | Pricing |
|---|---|---|
| Development Stores | Less than 10,000 products | Free for lifetime |
| Non-development Stores | Less than 100 products | Free |
| All Stores | Unlimited Queries | $9 per month |
| Trial Period | – | 14 days |
Common Shopify Site Search Problems & Solutions
1. Slow Search Results
One of the common issues users face is slow search results. If your Shopify site search is lagging,
it can frustrate customers and lead to a poor user experience.
2. Inaccurate Search Results
An inaccurate search can result in customers not finding the products they are looking for, leading to missed sales opportunities.
3. Unintuitive Filters and Sorting Options
Customers appreciate the ability to refine search results based on their preferences. If your filters and sorting options are confusing
or not working as expected, it can hamper the user experience.
4. Mobile Responsiveness
In an era where a significant portion of online shopping is done on mobile devices, it’s crucial that your Shopify site search is fully responsive.
5. Integration Issues with Third-Party Apps
If you’ve integrated third-party apps to enhance your Shopify site search, compatibility issues may arise.
6. Implementing Advanced Search Features
To take your site search to the next level, consider implementing advanced search features such as autocomplete and typo tolerance.
FAQs
Why is my Shopify search not working on mobile?
On mobile devices, the search bar is hidden and depends on the magnifying glass icon.
Can Shopify themes cause search issues?
Yes. Popular themes may hide the search bar or place it under navigation drawers.
Is Expertrec free?
Expertrec is free for development stores and small non-development stores within product limits.
Conclusion
In conclusion, a well-functioning site search is integral to the success of your Shopify store.
By addressing common issues such as slow search results, inaccurate matches, and unintuitive filters,
you can significantly enhance the overall user experience.
Remember, a seamless and efficient Shopify site search not only improves customer satisfaction but
also contributes to increased conversions and revenue for your business.
Get the ExpertRec Shopify App
Fix Shopify search issues and start converting more visitors today.
Trusted Shopify Search App for Better ConversionsThousands of Shopify merchants use Expertrec Smart Search Bar ⭐ Search users convert 2–3× higher Free for development stores • Free for small stores • 14-day trial |
